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Returns & Refunds
Returns
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Due to the nature of food and honey products, we accept returns only if the item is damaged, defective, or incorrect at the time of delivery.
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To be eligible, you must notify us within 48 hours of receiving the order.
Refunds
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Once your return is approved, we will issue a refund to your original payment method or provide a replacement product.
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Refunds usually take 5–7 business days to process.
Non-Returnable Items
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Opened, used, or partially consumed products cannot be returned.
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Items without original packaging or seal cannot be accepted.
How to Request a Return
- Contact our customer support team at [operation@liwagategroup.com / Phone] with your order number and photos of the issue.
- Our team will guide you through the process.
Shipping Costs
- If the return is due to our error (wrong or damaged item), we will cover the shipping cost.
- For other cases, return shipping may apply.
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